This unique book brings together, for the first time, advocates and critics of the personalisation agenda in English social care services to debate key issues relating to personalisation.
Perspectives from practitioners, service users and academics come together to give an account of the practicalities and controversies associated with the implementation of personalised approaches. The conclusion examines how to make sense of the divergent accounts presented, asking if there is a value-based approach to person-centred care that all sides share.
Written in a lively and accessible way, practitioners and academics in health and social care, social work, public policy and social policy will appreciate the interplay of rival arguments and the way that ambiguities in the care debate play out as policy ideas take programmatic form.
Catherine Needham is Reader in Public Policy and Public Management at the Health Services Management Centre, University of Birmingham. She has written extensively on social care, including Personalising Public Services: Understanding the Personalisation Narrative (Policy Press, 2011).
Jon Glasby is Professor of Health and Social Care and Director of the Health Services Management Centre, University of Birmingham. Jon is a qualified social worker by background and is the author of a series of leading textbooks on health and social services.
Part 1: Introduction and Overview;
Introduction ~ Catherine Needham and Jon Glasby;
Taking stock of personalisation ~ Catherine Needham and Jon Glasby;
Part 2: Issues of Design;
Individual choices, collective spaces ~ Kirstein Rummery;
Responsibilising the user ~ Peter Beresford;
Carers ~ Caroline Glendinning;
Older people ~ Liz Lloyd;
Safeguarding and risk ~ Jill Manthorpe;
Part 3: Issues of Implementation;
Managing a direct payment ~ Christine Bond;
Changing social work practice ~ Victoria Hart;
The care workforce ~ Helga Pile;
Service providers ~ Sian Lockwood;
The RAS and the law ~ Lucy Series;
Self-funders ~ Melanie Henwood;
Making it real: from Putting People First to Think Local, Act Personal ~ Sarah Carr;
Part 4: Personalisation beyond social care;
The spread of personalisation ~ Catherine Needham;
Evaluating personal health budgets ~ Julien Forder;
Where next for personal health budgets ~ Vidhya Alakeson;
Part 5: Responses and conclusions;
Beyond personalisation? ~ Simon Duffy;
Conclusion ~ Jon Glasby and Catherine Needham.