In recent years collaborative working has moved from being an optional extra of public service practice to being a core competency for individuals and teams. Has this led to better outcomes for those who use services? How to understand and to measure these outcomes and demonstrate these to a variety of different audiences remains a significant challenge for many.
This revised edition of this bestselling textbook includes the latest research findings and contains more tools, frameworks and international examples of best practice to aid practitioners to more effectively evaluate partnerships. Up-to-date research evidence is presented in a practical and helpful way, making this an essential resource for students.
"This book is of great value for practical professionals working with other agencies....well written." International Journal for Integrated Care, Vol 8, 2008.
"provides a sound foundation for consideration of how to untangle the complex web of factors involved in the evaluation of outcomes and partnership working" Medical History
"This volume offers a lifeline for those grappling with the complexities of partnership working and its consequences. Strongly informed by the available evidence, it provides a refreshingly sober and accessible appraisal of different types of outcomes and the range of evaluative approaches through which they can be captured." Alison Petch, Director, Research in Practice for Adults
“A welcome revised edition of a book that is apt and timely in the current policy climate. The authors' critical edge will be helpful to evaluators but also policy-makers, practitioners and managers.” Jill Manthorpe, King's College London
Helen Dickinson is Associate Professor of Public Governance at the University of Melbourne. She is co-editor of the Journal of Health, Organization and Management and Australian Journal of Public Administration and has worked with government, community organisations and private organisations in Australia, the UK, New Zealand and Europe.
Janine O’Flynn is Professor of Public Management at the University of Melbourne. She is an editor of the Australian Journal of Public Administration and sits on the Editorial Boards for Public Administration, Public Administration Review, International Journal of Public Administration, Canadian Public Administration, Teaching Public Administration and the Journal of Management & Organization.
What are evaluation and outcomes and why does they matter?;
What does research tell us?;
Hot topics and emerging issues;
Useful frameworks and concepts;
Recommendations for policy and practice.