Harnessing Complexity for Better Outcomes in Public and Non-profit Services

By Max French, Hannah Hesselgreaves, Rob Wilson, Toby Lowe and Melissa Hawkins

Published

Jan 1, 2023

Page count

128 pages

ISBN

978-1447364115

Dimensions

203 x 127 mm

Imprint

Policy Press

Published

Jan 1, 2023

Page count

128 pages

ISBN

978-1447364122

Dimensions

203 x 127 mm

Imprint

Policy Press
Harnessing Complexity for Better Outcomes in Public and Non-profit Services

ePDF and ePUB available Open Access under CC-BY-NC-ND licence.

How can public services and social interventions create and sustain good outcomes for the populations they serve?

Building on research in public health, social epidemiology and the social determinants of health, this book presents complexity theory as an alternative basis for an outcome-oriented public management praxis. It takes a critical approach towards New Public Management and provides new conceptual inroads for reappraising public management in theory and practice. It advances two practical approaches: Human Learning Systems (a model for public service reform) and Learning Partnerships (a model for research and academic engagement in complex settings).

With up-to-date and extensive discussions on public service reform, this book provides practical and action-oriented guidance for a radical change of course in management and governance.

Max French is Lecturer in Systems Leadership at Newcastle Business School, Northumbria University.

Hannah Hesselgreaves is Professor of Organisational Learning at Newcastle Business School, Northumbria University.

Rob Wilson is Professor of Digital Economy in the Faculty of Business and Law, Northumbria University.

Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University and Visiting Professor in Public Management at the Centre for Public Impact.

Melissa Hawkins is a Lecturer at Newcastle Business School, Northumbria University.

Introduction: The outcomes imperative in governance and public service reform

New Public Management and the outcomes agenda: a failed logic for service reform and improvement?

Complexity as an alternative basis for outcomes-based management

Human Learning Systems: a pragmatic model for complexity-informed public service reform

Learning Partnerships: realistic research for complex environments

Conclusion: A complexity-relevant research and change agenda for governance and practice