Quality at home for older people

Involving service users in defining home care specifications

By Norma Raynes, Bogusia Temple, Charlotte Glenister and Lydia Coulthard

Published

Jun 6, 2001

Page count

80 pages

Series

ISBN

978-1861343529

Dimensions

297 x 210 mm

Imprint

Policy Press
Quality at home for older people

The government's NHS Plan emphasises the importance of services based on users' views.

This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality.

Quality at home for older people:

provides new information on the definition of quality in home care services by service users both under and over 80 years of age;

identifies users' priorities for the first time;

shows the differences and similarities in the perceptions of quality between white and minority ethnic service users;

compares different methods of obtaining service users' views;

 makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services.

This report will be invaluable for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to. It will also be of interest to academics and students on nursing, social care, social work and social policy courses.

"Recommend for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to." Australasian Journal on Ageing

"... should inspire providers and organisers of services to replicate many of the adopted strategies ... the great strength of this report is the sense of immediate, urgent optimism it generates." Ageing & Society

Contents: Introductory points: settings and methods; Current services; The views of older people on the desirable qualities of home care services; Some views on home care services from three ethnic groups; Accessing older people's views; How to put ideas into practice; Conclusions and policy implications.

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