Democratic professionalism is an approach that enables public service professionals to work more democratically with clients, patients, students and other public service users. This book explores what it means to act in a democratic way and provides practical guidance which will help public service professionals ensure users are at the centre of public services delivery, drawing from examples of different public services around the world. It considers the conflicts and tensions of being an activist and a professional and provides a vision for a future democratic professionalism.
"This book is a significant contribution that demonstrates the depth and impressive range of citizen-empowering forms of professionalism taking shape in education, health care, architecture and social services." Albert W. Dzur, Bowling Green State University
Jane Lethbridge has worked on public service issues for over 20 years, with experience of management and project implementation in both the public and NGO sectors. She has worked for the Public Services International Research Unit (PSIRU),University of Greenwich since 2001.
Creating democratic public services
A conceptual model of democratic professionalism
Identifying diverse sources of expertise
Developing an inclusive public sphere
How to take action?