Digital Public Employment Services in Action
Edited by Didier Demazière, Ray Griffin, Janine Leschke and Magnus Paulsen Hansen
Published
Apr 25, 2025Page count
240 pagesISBN
978-1447371885Dimensions
234 x 156 mmImprint
Policy PressPublished
Apr 25, 2025Page count
240 pagesISBN
978-1447371908Dimensions
234 x 156 mmImprint
Policy PressPublished
Apr 25, 2025Page count
240 pagesISBN
978-1447371892Dimensions
234 x 156 mmImprint
Policy Press
Digital Public Employment Services in Action
Digital PES-in-Action offers a comprehensive exploration of the ongoing digital transformation of public employment services (PES) – the most radical remaking of the welfare state in a generation.
As PES shifts from analogue to fully digitised services, this volume bridges the gap between technology, policy and frontline service provision. It provides a well-rounded analysis of the practical opportunities and challenges posed by digital welfare, reconnecting and reconciling technical possibilities and political ambitions with what is socially necessary as welfare systems undergo radical change.
Didier Demazière is Research Director at CNRS, Center for the Sociology of Organizations, Sciences Po Paris.
Ray Griffin is Senior Lecturer in Management and Organisations at South East Technological University, Waterford.
Magnus Paulsen Hansen is Associate Professor in Political Sociology at the Department of Social Sciences and Business, Roskilde University.
Janine Leschke is Professor MSO in Comparative Labour Market Analysis at the Department of Management, Society and Communication, Copenhagen Business School.
1.Introduction
2.From Politics to Code: The Unfolding Of EU Digital Aspirations Into Practice
3.Algorithmic profiling of the unemployed
4.The Making of an Unemployed Population
5.Open Inquiry into Disruptive Digital Services
6.Legal Considerations for Algorithm Development
7.Labour markets data, job matching and job quality
8.Looking for a job: What types of information matter to jobseekers?
9.Digitising Exclusion: The Challenges of Modern Unemployment and PES Delivery
10.Co-designing digital services with service users, caseworkers and senior policymakers: the affordance and limitations of expert panels
11.Digital or human support for the unemployed? Profiling tools and advisers at work in the French Public Employment Services
12.Cyborg Futures of Care and Welfare: Acceptance and resistance of digital PES technologies as competent caregiver
13.Exploring Omni-channel Welfare Experiences in Unemployment Services
14.Profiling and subjectification of unemployed people: exploring the case of Slovenian public employment services
15.Conclusion
