This book brings together contributions from a range of social welfare settings, including child welfare, unemployment, mental health and substance abuse treatment, to examine how interprofessional collaboration and service user participation are realised or challenged in multi-agency meetings.
It provides empirically grounded analyses of specific aspects of multi-agency work and offers a distinctive conceptual framework for understanding and analysing interaction during meetings in various social welfare settings.
Based on audio and video recordings, the authors provide clear examples of actual practices of social welfare professionals and demonstrate how the realisation of collaborative and integrated welfare policy is contingent on effective interactional practices between professionals and service users.
“An outstanding collection featuring research on service interaction and decision-making. From relational agency to epistemic justice, the issues considered shed significant light on interprofessional collaboration.” Jaber F. Gubrium, University of Missouri
“As we begin to emerge from the crisis of an international pandemic, this seminal text provides a timely reminder of the importance of excellence in communication and collaboration across boundaries.” Sue Taplin, The University of Leeds
"This insightful book illuminates how current trends in collaborative governance play out in practice. Each contribution details how concerns are interactionally managed, revealing professional tensions that are implications of deeper shifts in society." Åsa Mäkitalo, University of Oslo
Kirsi Juhila is Professor in Social Work at Tampere University.
Tanja Dall is a Postdoctoral Researcher at Aalborg University.
Christopher Hall is Visiting Senior Research Fellow at the University of Sussex.
Juliet Koprowska is an Honorary Fellow in Social Work at the University of York.
Introduction ~ Kirsi Juhila, Tanja Dall, Christopher Hall, and Juliet Koprowska
From a collaborative and integrated welfare policy to frontline practices ~ Kirsi Juhila, Suvi Raitakari, Dorte Caswell, Tanja Dall and Monika Wilińska
Examining talk and interaction in meetings of professionals and service users ~ Christopher Hall and Tanja Dall
How chairs use the pronoun ‘we’ to guide participation in rehabilitation team meetings ~ Tanja Dall and Dorte Caswell
Working within frames and across boundaries in core group meetings in child protection ~ Christopher Hall and Stef Slembrouck
Alignment and service user participation in low- threshold meetings with people using drugs ~ Suvi Raitakari, Johanna Ranta and Sirpa Saario
Sympathy and micropolitics in return- to- work meetings ~ Pia H. Bülow and Monika Wilińska
Negotiating epistemic rights to knowledge concerning service users’ recent histories in mental health meetings ~ Kirsi Juhila, Lisa Morriss and Suvi Raitakari
Relational agency and epistemic justice in initial child protection conferences ~ Juliet Koprowska